Support | Payment & Account FAQs

What if I want to cancel my subscription/game purchase?

Last Updated: May 02, 2018

If you have subscribed for the Annual Pass or Annual Pass GB, you can cancel anytime within 14 days, provided you have not streamed a game within that 14-day window. After those 14 days have elapsed, or you have streamed a game, the subscription becomes non-refundable.

If you have paid for a live ‘pay-per-game’ session, you can request a refund within 14 days of the match being broadcast live, provided you have not viewed it. If you paid for a ‘pay-per game’ session after the live broadcast, provided you have not streamed the game, you have the option of requesting a refund within 14 days.

If you are having problems streaming, or have an incompatible device, please contact GAAGO Support as soon as possible and we will review your case.


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